If you are looking for details on iPhone or Cell Phone coverage, please click here.
Covered Issues
Our standard warranty covers all mechanical and electrical failures that occur during normal use.
You get 100% Parts & Labor coverage with zero deductibles.
Some examples of covered issues include computer hard drive failures, iPod batteries that stop charging,
cell phone keypads that get stuck, and digital camera sensor failures. You can see some examples of what we cover here
Length of Coverage
Your Protection Plan length of coverage depends on where you bought your warranty and the condition of the item when you bought it.
For New Items: Coverage lasts 1-5 years as indicated at the time that you purchase your Protection Plan.
This coverage starts on the
date of purchase of the covered item.
For Refurbished iPhones & iPads: Coverage lasts 2-3 years, as indicated at the time you purchase your Protection Plan. This coverage begins upon the expiration of any existing manufacturer’s warranty.
For Refurbished & Used Items Purchased from eBay: Coverage lasts 1-2 years, as indicated at the time you purchase your Protection Plan. This coverage starts on the day after the manufacturer’s warranty expires, or if there isn’t a manufacturer’s warranty, on the 46th day after your item purchase. Note: This means that your item is not covered for issues occurring within the first 45 days after you purchase your item. Coverage for Used items is only available for items sold on eBay.
For items with delayed shipment: If you purchase an item that doesn't ship immediately, as long as you can provide us with proof of the actual date the item was shipped, we will be happy to change your coverage start and end date. To do this, please call us at 1-877-WARRANTY (1-877-927-7268).
Coverage Amount
For replacement payments: You are covered up to the maximum value you paid for the item.
Once we pay out that amount, your Protection Plan is considered fulfilled. If you would like coverage on your new item, you need to purchase a new warranty for it.
For Repairs: The Protection Plan is good for multiple repairs, up to the maximum value of your item.
Once the cost of repairs meets the full purchase price of the item, your Protection Plan is considered fulfilled.
Accidental Damage from Handling (ADH) coverage
ADH coverage is available for new, store-purchased items and protects against drops and spills. It does not cover loss, willful damage or gross misuse.
ADH is typically offered as part of your Protection Plan for iPhones, iPads, Smartphones, Tablets/eReaders, Laptops, Cameras, and MP3 Players. It is also offered as an option for, Portable Gaming Devices, GPS Devices, and other portable electronics.
Exclusions: Refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage.
- Pre-existing conditions: Items sold in non-working or partially working conditions. We consider any mechanical or electrical issues occurring on refurbished iPhones and iPads during the first 30 days and used or refurbished eBay items during the first 45 days to be a pre-existing condition (we DO cover accidents in the first 30 for refurbished iPhones and iPads (first 45 days for eBay items) if you purchased Accidental Damage from Handling coverage).
- Accidental damage: Unless Accidental Damage from Handling Protection is purchased, we
don’t cover items that are accidentally damaged - such as water damage, dropped iPods, and cracked laptop screens.
- Accessories and Consumer replaceable parts: We don’t cover accessories and parts
that are meant to be replaced by the consumer, such as batteries and ink cartridges. We DO cover internal batteries, such as iPod batteries.
- Software: We don’t cover software issues. We will help you troubleshoot the issue
though to determine if it's a software or hardware issue.
- Certain Types of Items: Industrial equipment used commercially such as servers
or items fraudulently misrepresented are not covered. Please call us to find out if your item falls into this category
eBay Items
We have specialized coverage for eBay users. We cover used & refurbished items as well as new items
without a manufacturer warranty (e.g., gray-market item or seller not authorized dealer). See .
See Service Agreement for full details
80% of all iPhone failures are caused by accidents. Our warranties protects against drops, spills, and other accidents.
SquareTrade offers special Protection Plans for these devices, because cell phones are often purchased at a subsidized price with a
contract from the wireless carrier, where the purchase price is a fraction of the true replacement cost.
All Protection Plans for new iPhones & Smartphones* include Accidental Damage from Handling (ADH) coverage, which protects them against drops, spills, and other accidents.
iPhones: There is a $50 deductible for all claims. Please refer to www.squaretrade.com/iphone for further details.
Smartphones: There is a $99 deductible for all claims. Please refer to www.squaretrade.com/smartphone for further details.
*Does not apply to phones purchased on eBay.
5-Day Service Guarantee: SquareTrade will reimburse the item price or fix your item and ship it back within five business days of receiving
it at the depot -- or your warranty is free. (since in-home service is dependent on the customer's schedule, in-home repair times are not guaranteed within five days).
If we don’t meet our service guarantee, let us know. We will gladly refund you the full cost of your Protection Plan. See more details here
SquareTrade’s claim process is painless. You can start a claim 24/7 online or call us at 1-877-WARRANTY (1-877-927-7268) and select our claim filing option. Claim agents are available by phone Monday
thru Friday 9 am - 8 pm EST. Rest assured that it will go fast with our unique 5-day service guarantee.
Download a prepaid
shipping label.
Free Express shipping
to our depot.
Your item and claim
are verified.
SquareTrade fixes it or
pays the cost to replace
– in five days or your
warranty is free.
How we handle Claims:
Depot Service. For most (smaller) items, you will download a free pre-paid shipping label to send the item in to
our service depot. For some fragile items such as laptops and iPhones, we may express ship a special box (free of charge) to
you to ensure that the item avoids further damage during transportation.
Free in-Home Service. For Appliances and TVs 37"+, we will arrange for a reputable local
repair technician to examine and repair your device.
Once we've received the item:
Repair. If your item is repairable, our experts will fix your item and we'll express ship the item back to you right away (shipping is always free).
Reimbursement. For most items below $500, or if it's going to take too long or is too expensive to
fix, we'll reimburse you the full replacement value of item. We give you the option to receive payment via PayPal or check.
You will receive email updates to keep you informed at every step of the claims process or you can check the status at any point in time on our website.
For items still covered by a manufacturer warranty at the time of claim:
First, we will help you file a claim with your manufacturer by locating their contact information.
If the manufacturer replaces or repairs your item, your SquareTrade Protection Plan will cover your manufacturer repaired or replaced item.
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we may still be able to cover you.
Hassle-Free Buying
It's easy to buy - just click Get a Warranty from our homepage, and tell us a bit about your item, the price, and when you bought it.
There's no pressure to buy a SquareTrade Protection Plan. You have up to 30 days from the original purchase date to buy your SquareTrade warranty. If you aren't ready to buy, use the “email me this quote” option to save the quote, and we'll remind you for up to a week to buy it.
To buy, you do NOT need to provide:
— Serial Number
— Proof of purchase (although we highly encourage you to email/fax us the receipt, so that you don’t have to dig it out at claims time).
Types of Items covered
Protection Plans are available for most new electronics and large appliances costing less than $4000, regardless of whether they are
purchased through eBay, Amazon, Best Buy, or a local retailer. SquareTrade offers Protection Plans directly for new items only (with one exception, we cover
refurbished iPhones and iPads). Some of our resellers offer Protection Plans on refurbished items,
given that the item was also purchased through that reseller. Used items are only eligible when purchased on eBay.
We do not sell warranties on private transactions between individuals — includes items bought on Craigslist.com or other classifieds.
For items bought outside of eBay: you need to have a copy of the item's receipt (with the purchase date and price) on file with
SquareTrade before a claim can be processed. You can email or fax a copy of your receipt at any time.
Paperless Warranty Portal
As soon as you purchase your first SquareTrade warranty, an online warranty account is created for you. Your warranty portal
allows you to view all your warranties in one place, no matter which retailer you purchased the item from.
Because all of your warranty information is stored online, you don’t have to dig around for any warranty paperwork.
The only thing we DO need is your proof of item purchase, and you can email or fax us your item receipt so you don’t have to dig it out at the time of claim.
For items bought on eBay, SquareTrade keeps a copy of the eBay auction information in our records, so you do not need to submit a receipt at any time.
Cancellations and Refunds
You can cancel your Protection Plan at any time!
If you cancel within 30 days from the purchase of the Protection Plan, we will provide you with a full refund. If you choose to cancel after this period, we will pro-rate your refund based on how much time has passed.
Transferring Warranties
You can transfer your Service Agreement for any reason at any time at no cost. You can do this at
My Warranties or by by calling us at 1-877-WARRANTY (1-877-927-7268).
We highly recommend that you provide the item receipt or purchase confirmation to SquareTrade for non-eBay items. This will help us process any warranty claims from the new owner without them having to provide proof of purchase at time of claim.
The Perfect Gift
It’s easy to give a SquareTrade Protection Plan as a gift. All you have to do is:
1. Login to your SquareTrade account and go to the “My Plans” page.
2. Click one of your active plans to view the details and “Quick Links” for that plan.
3. Under “Quick Links”, click “Manage my receipt” to submit your receipt to us via email or fax, so that the gift recipient won't need to provide their receipt when filing a claim.
<
4. Under “Quick Links”, click “Transfer plan” and fill in the contact details of the person whom you want to give the SquareTrade Protection Plan to as a gift.
<
